Terms & Conditions A Steady Space, LLC

EXHIBIT A

By agreeing of sound mind and body to work with A Steady Space, LLC, you hereby agree and consent to the following legal terms and conditions that govern A Steady Space, LLC's work with you.

Due to the nature of the business and services provided by A Steady Space, LLC, all sales are final.

To protect the programming of A Steady Space, LLC, all sessions, programs, challenges, and everything else included in the membership or subscription expires on the last day of your membership.

Support and Billing Inquiries

For any questions or concerns regarding our terms of service, please contact us at [email protected].

If you made a purchase directly through asteadyspace.com or yoursteadyspace.com, our support team can assist with billing questions, cancellation requests, and other inquiries.

Membership Terms

Program Expiry It is your sole responsibility to utilize sessions within the membership dates of validation.

Monthly Programs Must be redeemed within the billing month and do not roll over. Unused sessions are forfeited without refund. A Steady Space, LLC is not responsible for ensuring session time is booked. A Steady Space, LLC reserves the right to cancel bookings if client(s) do not arrive within 10 minutes of the scheduled time.

Cancellation Impact Cancellations made within 24 hours of the session start time result in forfeiture of the session and associated fees. Waivers are at the sole discretion of A Steady Space, LLC, with no obligation to do so.

Group Sessions (Chats, Q&A, Webinars, Etc.) Group sessions are reserved for those registered. There are no makeup sessions for missed group events.

Rescheduling Responsibility Clients are responsible for rescheduling any canceled sessions.

Universal Payment Terms

Single Session Payment All session payments are due at the time of booking. If a client reschedules within the cancellation policy window, the payment already made will be applied to the new appointment. Rescheduling does not constitute a refund.

Card on File A valid credit card must be kept on file for the duration of your engagement. By agreeing to these terms, you authorize A Steady Space, LLC to automatically charge your card on file for any invoices issued through Ivorey in accordance with your agreed payment schedule. Clients are responsible for keeping their card information current. Any failed or declined charges must be resolved immediately to avoid interruption of services.

Payment Processing Payment plans and program invoices are issued and managed through Ivorey, A Steady Space, LLC's scheduling and billing platform. Automated invoices are generated according to the payment schedule agreed upon at the time of enrollment. By agreeing to these terms, you authorize the automatic charge of your card on file on each invoice due date. A Steady Space, LLC is not obligated to offer payment plans; where offered, they are a courtesy and not a guarantee for future engagements.

A Steady Space, LLC is not responsible for lost or stolen information during payment processing. Where refunds are issued, they are processed through Stripe. Legal disputes related to payment processing are to be handled directly with the relevant payment platform.

Refund Policy

Refund Discretion Refunds are at the sole discretion of A Steady Space, LLC and will not be considered once session time is utilized. If a client cancels prior to any sessions being completed and requests a refund, a refund will be issued minus the applicable payment processing fee. Processing fees are non-refundable and are deducted from the refund amount at the time of issuance.

Discontinued Sessions No refunds are available if sessions have been discontinued, unused, or if you were removed from a program.

No-Show Policy A no-show to a scheduled session counts as a used session, and no refund is available. Clients must cancel or reschedule within 24 hours of the session start time.

Payment Methods

Agreement to Payment By agreeing to these terms, you consent to pay for services through the selected payment method. Nonpayment will result in service termination and potential legal action.

Third-Party Payers Where payment is made by a third party on behalf of a client, including but not limited to a spouse, partner, family member, or employer, the client and the third-party payer each acknowledge that payment constitutes full acceptance of these terms and conditions on behalf of the client. The client remains solely responsible for all obligations under this agreement regardless of who submits payment.

By submitting payment, the third-party payer confirms they are authorized to use the payment method provided, that the payment is made willingly and on behalf of the named client, and that they waive any right to dispute or chargeback the charge on the basis that they are not the direct recipient of services. A Steady Space, LLC is not party to any financial arrangement between the client and the third-party payer, and accepts no liability arising from disputes between them.

Refund requests, cancellations, and all communications regarding the engagement must come directly from the client of record. A Steady Space, LLC will not process refunds or make changes to an engagement at the direction of a third-party payer unless the client of record has provided explicit written authorization.

Any individual who joins a session with A Steady Space, LLC, whether as a third-party payer, accompanying party, spouse, partner, family member, or otherwise, agrees to these terms and conditions in full by virtue of their participation. Joining a session constitutes acceptance of these terms regardless of whether that individual has signed a separate agreement or made payment directly. This applies to participation via any platform, including but not limited to Google Meet, phone, or in-person attendance.

Payment Plans Payment plans are a courtesy issued through automated invoicing in Ivorey. A Steady Space, LLC is not obligated to offer payment plans. Where a payment plan is in place, all scheduled charges are autodrawn from the card on file on the dates communicated at the time of enrollment.

Payment Due Date Payments are due before midnight (PST) on the date issued. Payment plan schedules are communicated in advance.

Insufficient Funds Clients are responsible for any fees related to insufficient funds. Nonpayment must be resolved immediately to avoid termination of services.

Late Payments Late payments will result in a $50 daily late fee and/or termination of services, with no refund. Nonpayment for services rendered is a breach of contract and will be sent to collections with legal recourse.

Information Security A Steady Space, LLC is not responsible for lost or stolen information during payment processing. Where refunds are issued, they are processed through Stripe. Legal disputes related to payment processing are to be handled directly with the relevant payment platform.

Session Records

A Steady Space, LLC is not obligated to retain session notes, records, or related documentation. Retention of such materials is at the sole discretion of A Steady Space, LLC.

Consent to SMS and Session Transcription

Consent to SMS By providing your contact information, you consent to receive communications via SMS.

Consent to Session Transcription Live transcription of sessions is used to support continuity between sessions, enabling A Steady Space, LLC to generate accurate session summaries for ongoing coaching purposes. Transcription occurs only with your consent. No audio or video recordings are made.

Transcripts are processed through Google Gemini, a third-party platform, for the purpose of generating session summaries. Summaries are retained by A Steady Space, LLC for coaching continuity. Raw transcripts are deleted following summary generation. By consenting to transcription, you acknowledge that your session content will be processed through Google Gemini and are subject to Google's applicable data handling policies.

Clients may withdraw consent to transcription at any time by notifying A Steady Space, LLC prior to a scheduled session. Clients may also request that a transcript or summary be deleted. A Steady Space, LLC will confirm deletion upon request. The contents of transcripts and summaries are confidential and will not be shared outside the coaching relationship without your written consent.

Blueprint Report and Assessment Disclaimer

The Blueprint Report and any associated assessments, profiles, or summaries provided by A Steady Space, LLC are intended solely for the purpose of insight, reflection, and coaching support. These materials are not diagnostic tools and do not constitute a clinical assessment, psychological evaluation, medical opinion, or diagnosis of any kind.

Results are generated from self-reported data and are intended to prompt awareness and support the coaching process. They are not a substitute for evaluation or treatment by a licensed mental health professional, physician, or other qualified provider. A Steady Space, LLC makes no representations regarding clinical accuracy, predictive validity, or outcomes based on these materials.

Content, Social Media, and Confidentiality

A Steady Space, LLC publishes content across social media platforms, podcasts, newsletters, and other channels as part of its public-facing brand. All such content is drawn from general themes, patterns, and observations encountered broadly across the coaching work, public research, and the provider's own professional and personal experience.

A Steady Space, LLC does not use individual client stories, details, or identifying information in any public content. Any content that appears to reflect a situation similar to your own is coincidental and does not constitute a breach of confidentiality. No individual client is used as the basis for content without their explicit written consent.

Confidentiality in Multi-Party Engagements

A Steady Space, LLC may work with more than one individual within the same family unit, partnership, organization, or social group. Each client relationship is independent and governed by its own confidentiality agreement.

Where individuals engage A Steady Space, LLC separately, as individual clients, no information shared by one party will be disclosed to another without that party's explicit written consent. The existence of another client relationship within the same unit will not be disclosed.

Where individuals engage A Steady Space, LLC jointly, as in a shared or couples engagement, both parties are considered active participants in the coaching relationship. Information shared within joint sessions is held collectively by both parties and by the provider. Each party acknowledges that communications made in joint sessions are not individually protected from the other participant. A Steady Space, LLC will not share information disclosed in individual sessions, if any, with the other participant without explicit written consent.

In all multi-party engagements, A Steady Space, LLC reserves the right to decline to share, disclose, or confirm any information across client relationships regardless of relationship to one another.

Legal Proceedings and Exclusion

A Steady Space, LLC and its representatives are generally not appropriate for involvement in legal proceedings, except in the case of court-ordered anger management. A Steady Space, LLC is not obligated to participate, maintain, or furnish session notes, records, progress reports, or related documentation for utilization in said legal processes. Our paramount concern is the confidentiality and welfare of our clients, and we advise that legal concerns be pursued through proper legal channels with individuals licensed or otherwise qualified in the appropriate fields, separate from our services.

Termination of Services

Behavioral Criteria Services may be discontinued if a client is deemed resistant, inappropriate, hostile, or reckless, with no refund. A Steady Space, LLC reserves the right to define these terms within the coaching environment.

Removal from Packages Clients may be removed from packages if they fail to participate as required, are late to sessions, or disrespect the coaching environment. No refunds will be given for such removal.

Volunteer Status Declaration

You declare that you are enrolling in A Steady Space, LLC's programming voluntarily, and not as a result of any attorney recommendation, probation recommendation, DSFS (or state equivalent) requirement, or court order.

You understand these services are not therapy and you should not expect results similar to those from a licensed mental health provider.

You understand that your volunteer status means there is to be no expectation on your part to receive a written report from A Steady Space, LLC staff reflective of your attendance or progress. As a result, you will NOT be provided a written report from A Steady Space, LLC staff.

Individual Responsibilities

A Steady Space, LLC does not provide any professional financial, legal, or medical services or advice, and is not a medical or legal service. A Steady Space, LLC's guidance, coaching, and mentorship is not a replacement for seeking mental health, medical, legal, or financial assistance. Medical problems or concerns must be taken to your chosen medical professional. Legal problems or concerns must be taken to your chosen legal representative.

You are agreeing in working with A Steady Space, LLC that you are personally responsible for your own physical, mental, and emotional well-being, decisions, choices, actions, and results. A Steady Space, LLC disclaims any liability for your personal choices made from any opinions or advice contained in any coaching sessions, mentor sessions, email, phone, and other communications. A Steady Space, LLC cannot guarantee your individual, relationship, and/or legal problems will be resolved, fixed, or healed upon working together.

A Steady Space, LLC has many satisfied clients but similar results are not guaranteed and vary per client. Results are not promised as they depend on many factors including the client's willingness, openness, honesty, transparency, and eagerness to improve their life and relationships. Resistance from a client will not result in desired results. Any resistance A Steady Space, LLC encounters will result in your dismissal as a client with no refund available. Resistance constitutes dishonesty, lack of transparency, lying, unwillingness to share, communicate and accept the support and guidance being offered, omission, negligence, fraudulent misrepresentation, or otherwise. A Steady Space, LLC reserves the right to determine what is resistant in the coaching environment and business. A Steady Space, LLC has the right to suspend or terminate you and refuse any and all future work together without refund.

A Steady Space, LLC is not responsible for your free will life choices pertaining but not limited to your work schedule, finances, childcare, sleeping habits, legal status, mental health, health, and medical conditions. You agree to indemnify and hold harmless A Steady Space, LLC from any claim or demand, including reasonable attorneys' fees, by your refusal to abide by these guidelines, rules, regulations, and restrictions. A Steady Space, LLC is not legally responsible for your refusal to seek a medical or legal professional for your needs.

Privacy

All sessions are private and confidential. All clients agree to a confidentiality agreement upon working with A Steady Space, LLC. Clients obtain the right to share session information with third parties and agree to not hold A Steady Space, LLC legally responsible for information they shared about themselves or their progress or personal choices made.

Clients in group coaching programs or sessions are obligated under law to uphold the privacy agreement they receive upon purchase. Sharing information about fellow group members, coach, or clients will result in immediate dismissal of the program and services with no refund and risk of legal action. All communications are private and confidential.

Disclaimer

You hereby agree that A Steady Space, LLC is not responsible for your well-being. You are solely responsible for your personal choices pertaining to your life, finances, medical, legal, relationships, career, and any and all responsibilities as a legal citizen of the United States of America or a citizen of the country you reside in. You give up your right to hold A Steady Space, LLC responsible for any misfortunes, breakups, occurrences, deaths, situations, scandals, layoffs, unemployment, medical problems, or legal issues.

You agree in entering into agreement to work with A Steady Space, LLC that you are doing so with the knowledge that their occupation is to guide, assist, support, and coach. All final decisions in your life are your sole responsibility. You agree to hold A Steady Space, LLC harmless of any disappointments, frustrations, and shortcomings past, present, or future that pertains to your life.

By scheduling an appointment with A Steady Space, LLC, you understand and agree that A Steady Space, LLC is not a licensed therapist, medical professional, attorney, accountant, or other medical or legal licensed professional, and cannot give therapy, medical, legal, or tax advice. Any information or advice given by A Steady Space, LLC is not to be used by you in place of any therapy, medical, legal, tax, or financial advice or diagnosis from qualified and licensed professionals in those fields. Services provided by A Steady Space, LLC are intended to offer insight, support, and guidance into yourself and life, and do not in any way constitute therapy, medical, legal, tax, or financial advice.

A Steady Space, LLC will not be held liable for any damages resulting from the use of this website or as a result of any guidance or appointment with A Steady Space, LLC or any persons or events related thereto, and any actions or decisions that you may make as a result, including without limitation, actual, incidental, and consequential damages resulting from any claims resulting from any act or omission, negligence, fraudulent misrepresentation, or otherwise, including without limitation, personal injury, death, loss of income, stress (emotional or otherwise), errors or omissions, or otherwise.

A Steady Space, LLC serves clients globally. These terms apply regardless of the client's country of residence or location at the time of service.

PLEASE NOTE: All conditions within this contract apply to all sessions, programming, and services of A Steady Space, LLC.